Refund & Return Policy

At Fun Juniors, your satisfaction is our top priority. We aim to provide a safe, smooth, and stress-free shopping experience. Below are our refund and return terms, carefully designed to be clear, fair, and customer-friendly.

1. Refund Eligibility

We offer full or partial refunds in the following situations:

📦 The item was damaged during shipping.
🚚 The product was lost in transit and never delivered.
❌ You received the wrong item or something different than ordered.
📮 The item was not delivered at all due to a verified delivery issue.

Please contact us within 14 days of delivery or the expected delivery date so we can assist you promptly.

2. Return Policy

You may return eligible products within 14 days of receiving your order, under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • You are responsible for the return shipping cost unless the return is due to a damaged, incorrect, or undelivered item.
  • Once we receive and inspect the returned item, we will notify you of the status of your refund.

3. Order Cancellations & Instant Refunds

If you decide to cancel your order or request an instant refund before shipping, we completely understand.

However, please note:

  • A small processing fee (typically 2–3%) will be deducted from the refund amount to cover the non-refundable payment gateway/card processing charges.
  • This applies to all cancellations and refunds requested prior to order dispatch, including change-of-mind or accidental purchases.

4. Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Opened or used products.
  • Items not in original packaging or damaged after delivery.
  • Clearance or final sale items (if marked as such).
  • Toys showing clear signs of wear.

5. Refund Processing Time

Approved refunds will be issued to your original payment method within 5–7 business days.
Your bank or card provider may take additional time to reflect the refund in your account.

6. How to Request a Return or Refund

To start a return or refund request, please contact our support team:

📧 Email: info@funjuniors.com
📦 Include: Your order number, reason for return/refund, and any photos if the product is damaged or incorrect.

We’ll respond within 24–48 hours with next steps.

7. We’re Here to Help

At Fun Juniors, we believe every customer deserves a great experience. If something goes wrong, don’t worry — just reach out. We’ll make it right with fairness and care.

Need help?
Contact us at info@funjuniors.com for questions related to refunds and returns.